Help desk · Ranked 1 of 9 in Best help desks
What is Tidio?
Short answer
Tidio is a help desk from Tidio, best for live chat plus AI bot for small shops. It has a free plan (50 conversations); paid plans start at $24.17 / mo.
| Fact | Tidio | Help desk median (2 tools) |
|---|---|---|
| Free plan | Yes, 50 conversations | 3 of 9 have one |
| Entry price | $24.17 / mo | $17.09 / mo |
| Top plan | $300 / mo | $525 / mo |
| 1st year, 5 users | $290.04 | $205.02 |
| Paid plans | 3 | 3.5 |
| Platforms | Web | — |
What does Tidio do?
Tidio covers these jobs, as listed on Tidio's pricing and feature pages.
- Live chat and ticketing
- Lyro AI agent
- Flows automation
- Billable conversation tiers
How much does Tidio cost?
Free, then $24.17 / mo to $300 / mo.
| Plan | Price | Billed monthly | Includes |
|---|---|---|---|
| Free | Free | Free | — |
| Starter | $24.17 / mo | — | — |
| Growth | $49.17 / mo | — | — |
| Plus | $300 / mo | — | — |
What are the best Tidio alternatives?
Closest on first-year cost: HubSpot Service Hub, Gorgias, Freshdesk.
| Alternative | Free plan | From |
|---|---|---|
| HubSpot Service Hub | Yes | $7 / seat / mo |
| Gorgias | No | $10 / mo |
| Freshdesk | No | $19 / seat / mo |
Is Tidio better than HubSpot Service Hub?
Tidio is best for live chat plus AI bot for small shops; HubSpot Service Hub for support teams already on HubSpot CRM. First year: $290.04 vs $420.
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Tidio pricing | tidio.com/pricing/ | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare