Help desk · Ranked 5 of 9 in Best help desks
What is Freshdesk?
Short answer
Freshdesk is a help desk from Freshworks, best for cost-conscious teams wanting AI help desk. It has a 14-day free trial; paid plans start at $19 / seat / mo.
| Fact | Freshdesk | Help desk median (7 tools) |
|---|---|---|
| Free plan | No, 14-day trial | 3 of 9 have one |
| Entry price | $19 / seat / mo | $25 / seat / mo |
| Top plan | $89 / seat / mo | $115 / seat / mo |
| 1st year, 5 users | $1,140 | $1,500 |
| Paid plans | 3 | 3 |
| Platforms | Web | — |
What does Freshdesk do?
Freshdesk covers these jobs, as listed on Freshworks's pricing and feature pages.
- Email ticketing
- AI Agent sessions
- Copilot add-on
- Day passes
How much does Freshdesk cost?
$19 / seat / mo to $89 / seat / mo.
| Plan | Price | Billed monthly | Includes |
|---|---|---|---|
| Growth | $19 / seat / mo | — | — |
| Pro | $55 / seat / mo | — | — |
| Enterprise | $89 / seat / mo | — | — |
What are the best Freshdesk alternatives?
Closest on first-year cost: Zendesk, Help Scout, Front.
| Alternative | Free plan | From |
|---|---|---|
| Zendesk | No | $19 / seat / mo |
| Help Scout | Yes | $25 / seat / mo |
| Front | No | $25 / seat / mo |
Is Freshdesk better than Tidio?
Freshdesk is best for cost-conscious teams wanting AI help desk; Tidio for live chat plus AI bot for small shops. First year: $1,140 vs $290.04.
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Freshdesk pricing | freshworks.com/freshdesk/pricing/ | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare