Help desk · Ranked 6 of 9 in Best help desks
What is Zendesk?
Short answer
Zendesk is a help desk from Zendesk, best for established support suites at any scale. It has no free plan; paid plans start at $19 / seat / mo.
| Fact | Zendesk | Help desk median (7 tools) |
|---|---|---|
| Free plan | No | 3 of 9 have one |
| Entry price | $19 / seat / mo | $25 / seat / mo |
| Top plan | $115 / seat / mo | $115 / seat / mo |
| 1st year, 5 users | $1,140 | $1,500 |
| Paid plans | 3 | 3 |
| Platforms | Web | — |
What does Zendesk do?
Zendesk covers these jobs, as listed on Zendesk's pricing and feature pages.
- Email ticketing and routing
- AI agents
- Omnichannel messaging
- Prebuilt analytics
How much does Zendesk cost?
$19 / seat / mo to $115 / seat / mo.
| Plan | Price | Billed monthly | Includes |
|---|---|---|---|
| Support Team | $19 / seat / mo | $25 / seat / mo | — |
| Suite Team | $55 / seat / mo | $69 / seat / mo | — |
| Suite Professional | $115 / seat / mo | $149 / seat / mo | — |
What are the best Zendesk alternatives?
Closest on first-year cost: Freshdesk, Help Scout, Front.
| Alternative | Free plan | From |
|---|---|---|
| Freshdesk | No | $19 / seat / mo |
| Help Scout | Yes | $25 / seat / mo |
| Front | No | $25 / seat / mo |
Is Zendesk better than Tidio?
Zendesk is best for established support suites at any scale; Tidio for live chat plus AI bot for small shops. First year: $1,140 vs $290.04.
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Zendesk pricing | zendesk.com/pricing/ | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare