Help desk · Ranked 2 of 9 in Best help desks
What is HubSpot Service Hub?
Short answer
HubSpot Service Hub is a help desk from HubSpot, best for support teams already on HubSpot CRM. It has a free plan (2 users); paid plans start at $7 / seat / mo.
| Fact | HubSpot Service Hub | Help desk median (7 tools) |
|---|---|---|
| Free plan | Yes, 2 users | 3 of 9 have one |
| Entry price | $7 / seat / mo | $25 / seat / mo |
| Top plan | $150 / seat / mo | $115 / seat / mo |
| 1st year, 5 users | $420 | $1,500 |
| Paid plans | 3 | 3 |
| Platforms | Web | — |
What does HubSpot Service Hub do?
HubSpot Service Hub covers these jobs, as listed on HubSpot's pricing and feature pages.
- Ticketing
- Help desk automation
- Knowledge base
- Customer feedback surveys
How much does HubSpot Service Hub cost?
Free, then $7 / seat / mo to $150 / seat / mo.
| Plan | Price | Billed monthly | Includes |
|---|---|---|---|
| Free | Free | Free | — |
| Starter | $7 / seat / mo | $20 / seat / mo | — |
| Professional | $90 / seat / mo | $100 / seat / mo | — |
| Enterprise | $150 / seat / mo | — | — |
What are the best HubSpot Service Hub alternatives?
Closest on first-year cost: Tidio, Gorgias, Freshdesk.
Is HubSpot Service Hub better than Tidio?
HubSpot Service Hub is best for support teams already on HubSpot CRM; Tidio for live chat plus AI bot for small shops. First year: $420 vs $290.04.
Sources
| Vendor page | URL | Checked |
|---|---|---|
| HubSpot Service Hub pricing | hubspot.com/pricing/service | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare