Help desk · Ranked 4 of 9 in Best help desks
What is Gorgias?
Short answer
Gorgias is a help desk from Gorgias, best for Shopify and ecommerce support teams. It has no free plan; paid plans start at $10 / mo.
| Fact | Gorgias | Help desk median (2 tools) |
|---|---|---|
| Free plan | No | 3 of 9 have one |
| Entry price | $10 / mo | $17.09 / mo |
| Top plan | $750 / mo | $525 / mo |
| 1st year, 5 users | $120 | $205.02 |
| Paid plans | 4 | 3.5 |
| Platforms | Web | — |
What does Gorgias do?
Gorgias covers these jobs, as listed on Gorgias's pricing and feature pages.
- Ticket-based pricing, not per agent
- Ecommerce integrations
- AI Agent add-on
- Voice and SMS add-ons
How much does Gorgias cost?
$10 / mo to $750 / mo.
| Plan | Price | Billed monthly | Includes |
|---|---|---|---|
| Starter | $10 / mo | $10 / mo | — |
| Basic | $50 / mo | $60 / mo | — |
| Pro | $300 / mo | $360 / mo | — |
| Advanced | $750 / mo | $900 / mo | — |
| Enterprise | Custom | — | Contact sales |
What are the best Gorgias alternatives?
Closest on first-year cost: Tidio, HubSpot Service Hub, Freshdesk.
| Alternative | Free plan | From |
|---|---|---|
| Tidio | Yes | $24.17 / mo |
| HubSpot Service Hub | Yes | $7 / seat / mo |
| Freshdesk | No | $19 / seat / mo |
Is Gorgias better than Tidio?
Gorgias is best for Shopify and ecommerce support teams; Tidio for live chat plus AI bot for small shops. First year: $120 vs $290.04.
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Gorgias pricing | gorgias.com/pricing | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare