Help desk · Head to head
Tidio vs Gorgias: which is better?
Short answer
Gorgias costs less in the first year ($290.04 vs $120 for 5 users). Pick Tidio for live chat plus AI bot for small shops; pick Gorgias for Shopify and ecommerce support teams.
| Fact | Tidio | Gorgias | Edge |
|---|---|---|---|
| Best for | Live chat plus AI bot for small shops | Shopify and ecommerce support teams | — |
| Free plan | Yes, 50 conversations | No | Tidio |
| Entry plan | Starter: $24.17 / mo | Starter: $10 / mo | Gorgias |
| Mid plan | Growth: $49.17 / mo | Basic: $50 / mo | Tidio |
| Top plan | Plus: $300 / mo | Advanced: $750 / mo | Tidio |
| 1st year, 5 users | $290.04 | $120 | Gorgias |
| Platforms | Web | Web | Tie |
Edge = the better published number or limit; we do not test the tools hands-on.
Which is cheaper, Tidio or Gorgias?
Gorgias costs less in the first year ($290.04 vs $120 for 5 users).
| 1st year, 5 users | Tidio | Gorgias |
|---|---|---|
| Entry | $290.04 | $120 |
| Mid | $590.04 | $600 |
| Top | $3,600 | $9,000 |
Which has the better free plan, Tidio or Gorgias?
Tidio: Yes, 50 conversations.
Should you pick Tidio or Gorgias?
Pick Tidio if
- you want live chat plus AI bot for small shops
- the free plan is enough (50 conversations)
Pick Gorgias if
- you want Shopify and ecommerce support teams
- you can pay $10 / mo from day one
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Tidio pricing | tidio.com/pricing/ | 27 Oct 2026 |
| Gorgias pricing | gorgias.com/pricing | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare