Chatbots · Head to head
Tidio vs Amazon Lex: which is better?
Short answer
They are priced differently ($24.17 / mo vs $0.00 / unit). Pick Tidio for live chat plus AI bot for small shops; pick Amazon Lex for AWS teams building voice and text bots.
| Fact | Tidio | Amazon Lex | Edge |
|---|---|---|---|
| Best for | Live chat plus AI bot for small shops | AWS teams building voice and text bots | — |
| Free plan | Yes, 50 conversations | No | Tidio |
| Entry plan | Starter: $24.17 / mo | Speech requests: $0.00 / unit | — |
| Mid plan | Growth: $49.17 / mo | Text requests: $0.00 / unit | — |
| Top plan | Plus: $300 / mo | Text requests: $0.00 / unit | — |
| 1st year | $290.04 | Usage-based | — |
| Platforms | Web | API, Web | Amazon Lex |
Edge = the better published number or limit; we do not test the tools hands-on.
Which has the better free plan, Tidio or Amazon Lex?
Tidio: Yes, 50 conversations.
Should you pick Tidio or Amazon Lex?
Pick Tidio if
- you want live chat plus AI bot for small shops
- the free plan is enough (50 conversations)
Pick Amazon Lex if
- you want AWS teams building voice and text bots
- you can pay $0.00 / unit from day one
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Tidio pricing | tidio.com/pricing/ | 27 Oct 2026 |
| Amazon Lex pricing | aws.amazon.com/lex/pricing/ | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare