Help desk · Ranked 8 of 9 in Best help desks
What is Salesforce Service Cloud?
Short answer
Salesforce Service Cloud is a help desk from Salesforce, best for enterprise service teams on Salesforce. It has no free plan; paid plans start at $25 / seat / mo.
| Fact | Salesforce Service Cloud | Help desk median (7 tools) |
|---|---|---|
| Free plan | No | 3 of 9 have one |
| Entry price | $25 / seat / mo | $25 / seat / mo |
| Top plan | $550 / seat / mo | $115 / seat / mo |
| 1st year, 5 users | $1,500 | $1,500 |
| Paid plans | 5 | 3 |
| Platforms | Web | — |
What does Salesforce Service Cloud do?
Salesforce Service Cloud covers these jobs, as listed on Salesforce's pricing and feature pages.
- Case management
- Self-service help center
- Slack included
- AI agent for service (Advanced+)
How much does Salesforce Service Cloud cost?
$25 / seat / mo to $550 / seat / mo.
| Plan | Price | Billed monthly | Includes |
|---|---|---|---|
| Starter Suite | $25 / seat / mo | $25 / seat / mo | — |
| Pro Suite | $100 / seat / mo | — | — |
| Core | $195 / seat / mo | — | — |
| Advanced | $395 / seat / mo | — | — |
| Max | $550 / seat / mo | — | — |
What are the best Salesforce Service Cloud alternatives?
Closest on first-year cost: Help Scout, Front, Intercom.
| Alternative | Free plan | From |
|---|---|---|
| Help Scout | Yes | $25 / seat / mo |
| Front | No | $25 / seat / mo |
| Intercom | No | $29 / seat / mo |
Is Salesforce Service Cloud better than Tidio?
Salesforce Service Cloud is best for enterprise service teams on Salesforce; Tidio for live chat plus AI bot for small shops. First year: $1,500 vs $290.04.
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Salesforce Service Cloud pricing | salesforce.com/service/pricing/ | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare