Chatbots · Head to head
Intercom Fin vs Amazon Lex: which is better?
Short answer
They are priced differently ($0.99 / unit vs $0.00 / unit). Pick Intercom Fin for AI support agent on an existing helpdesk; pick Amazon Lex for AWS teams building voice and text bots.
| Fact | Intercom Fin | Amazon Lex | Edge |
|---|---|---|---|
| Best for | AI support agent on an existing helpdesk | AWS teams building voice and text bots | — |
| Free plan | No | No | Tie |
| Entry plan | Fin AI Agent: $0.99 / unit | Speech requests: $0.00 / unit | Amazon Lex |
| Mid plan | Fin AI Agent: $0.99 / unit | Text requests: $0.00 / unit | Amazon Lex |
| Top plan | Fin AI Agent: $0.99 / unit | Text requests: $0.00 / unit | Amazon Lex |
| 1st year | Usage-based | Usage-based | — |
| Platforms | Web, API | API, Web | Tie |
Edge = the better published number or limit; we do not test the tools hands-on.
Which has the better free plan, Intercom Fin or Amazon Lex?
Neither stands out: Intercom Fin: No; Amazon Lex: No.
Should you pick Intercom Fin or Amazon Lex?
Pick Intercom Fin if
- you want AI support agent on an existing helpdesk
- you can pay $0.99 / unit from day one
Pick Amazon Lex if
- you want AWS teams building voice and text bots
- you can pay $0.00 / unit from day one
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Intercom Fin pricing | intercom.com/pricing | 27 Oct 2026 |
| Amazon Lex pricing | aws.amazon.com/lex/pricing/ | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare