Help desk · Head to head
Help Scout vs Front: which is better?
Short answer
They cost the same in the first year ($1,500). Pick Help Scout for shared inbox for small support teams; pick Front for shared inbox for omnichannel teams.
| Fact | Help Scout | Front | Edge |
|---|---|---|---|
| Best for | Shared inbox for small support teams | Shared inbox for omnichannel teams | — |
| Free plan | Yes, 5 users | No | Help Scout |
| Entry plan | Standard: $25 / seat / mo | Starter: $25 / seat / mo | Tie |
| Mid plan | Plus: $45 / seat / mo | Professional: $65 / seat / mo | Help Scout |
| Top plan | Pro: $75 / seat / mo | Enterprise: $105 / seat / mo | Help Scout |
| 1st year, 5 users | $1,500 | $1,500 | Tie |
| Platforms | Web | Web | Tie |
Edge = the better published number or limit; we do not test the tools hands-on.
Which is cheaper, Help Scout or Front?
They cost the same in the first year ($1,500).
| 1st year, 5 users | Help Scout | Front |
|---|---|---|
| Entry | $1,500 | $1,500 |
| Mid | $2,700 | $3,900 |
| Top | $4,500 | $6,300 |
Which has the better free plan, Help Scout or Front?
Help Scout: Yes, 5 users.
Should you pick Help Scout or Front?
Pick Help Scout if
- you want shared inbox for small support teams
- the free plan is enough (5 users)
Pick Front if
- you want shared inbox for omnichannel teams
- you can pay $25 / seat / mo from day one
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Help Scout pricing | helpscout.com/pricing/ | 27 Oct 2026 |
| Front pricing | front.com/pricing | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare