Help desk · Head to head
HubSpot Service Hub vs Gorgias: which is better?
Short answer
Gorgias costs less in the first year ($420 vs $120 for 5 users). Pick HubSpot Service Hub for support teams already on HubSpot CRM; pick Gorgias for Shopify and ecommerce support teams.
| Fact | HubSpot Service Hub | Gorgias | Edge |
|---|---|---|---|
| Best for | Support teams already on HubSpot CRM | Shopify and ecommerce support teams | — |
| Free plan | Yes, 2 users | No | HubSpot Service Hub |
| Entry plan | Starter: $7 / seat / mo | Starter: $10 / mo | — |
| Mid plan | Professional: $90 / seat / mo | Basic: $50 / mo | — |
| Top plan | Enterprise: $150 / seat / mo | Advanced: $750 / mo | — |
| 1st year, 5 users | $420 | $120 | Gorgias |
| Platforms | Web | Web | Tie |
Edge = the better published number or limit; we do not test the tools hands-on.
Which has the better free plan, HubSpot Service Hub or Gorgias?
HubSpot Service Hub: Yes, 2 users.
Should you pick HubSpot Service Hub or Gorgias?
Pick HubSpot Service Hub if
- you want support teams already on HubSpot CRM
- the free plan is enough (2 users)
Pick Gorgias if
- you want Shopify and ecommerce support teams
- you can pay $10 / mo from day one
Sources
| Vendor page | URL | Checked |
|---|---|---|
| HubSpot Service Hub pricing | hubspot.com/pricing/service | 27 Oct 2026 |
| Gorgias pricing | gorgias.com/pricing | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare