Help desk · Head to head
HubSpot Service Hub vs Freshdesk: which is better?
Short answer
HubSpot Service Hub costs less in the first year ($420 vs $1,140 for 5 users). Pick HubSpot Service Hub for support teams already on HubSpot CRM; pick Freshdesk for cost-conscious teams wanting AI help desk.
| Fact | HubSpot Service Hub | Freshdesk | Edge |
|---|---|---|---|
| Best for | Support teams already on HubSpot CRM | Cost-conscious teams wanting AI help desk | — |
| Free plan | Yes, 2 users | No, 14-day trial | HubSpot Service Hub |
| Entry plan | Starter: $7 / seat / mo | Growth: $19 / seat / mo | HubSpot Service Hub |
| Mid plan | Professional: $90 / seat / mo | Pro: $55 / seat / mo | Freshdesk |
| Top plan | Enterprise: $150 / seat / mo | Enterprise: $89 / seat / mo | Freshdesk |
| 1st year, 5 users | $420 | $1,140 | HubSpot Service Hub |
| Platforms | Web | Web | Tie |
Edge = the better published number or limit; we do not test the tools hands-on.
Which is cheaper, HubSpot Service Hub or Freshdesk?
HubSpot Service Hub costs less in the first year ($420 vs $1,140 for 5 users).
| 1st year, 5 users | HubSpot Service Hub | Freshdesk |
|---|---|---|
| Entry | $420 | $1,140 |
| Mid | $5,400 | $3,300 |
| Top | $9,000 | $5,340 |
Which has the better free plan, HubSpot Service Hub or Freshdesk?
HubSpot Service Hub: Yes, 2 users.
Should you pick HubSpot Service Hub or Freshdesk?
Pick HubSpot Service Hub if
- you want support teams already on HubSpot CRM
- the free plan is enough (2 users)
Pick Freshdesk if
- you want cost-conscious teams wanting AI help desk
- you can pay $19 / seat / mo from day one
Sources
| Vendor page | URL | Checked |
|---|---|---|
| HubSpot Service Hub pricing | hubspot.com/pricing/service | 27 Oct 2026 |
| Freshdesk pricing | freshworks.com/freshdesk/pricing/ | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare