Help desk · Head to head
Help Scout vs Gorgias: which is better?
Short answer
Gorgias costs less in the first year ($1,500 vs $120 for 5 users). Pick Help Scout for shared inbox for small support teams; pick Gorgias for Shopify and ecommerce support teams.
| Fact | Help Scout | Gorgias | Edge |
|---|---|---|---|
| Best for | Shared inbox for small support teams | Shopify and ecommerce support teams | — |
| Free plan | Yes, 5 users | No | Help Scout |
| Entry plan | Standard: $25 / seat / mo | Starter: $10 / mo | — |
| Mid plan | Plus: $45 / seat / mo | Basic: $50 / mo | — |
| Top plan | Pro: $75 / seat / mo | Advanced: $750 / mo | — |
| 1st year, 5 users | $1,500 | $120 | Gorgias |
| Platforms | Web | Web | Tie |
Edge = the better published number or limit; we do not test the tools hands-on.
Which has the better free plan, Help Scout or Gorgias?
Help Scout: Yes, 5 users.
Should you pick Help Scout or Gorgias?
Pick Help Scout if
- you want shared inbox for small support teams
- the free plan is enough (5 users)
Pick Gorgias if
- you want Shopify and ecommerce support teams
- you can pay $10 / mo from day one
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Help Scout pricing | helpscout.com/pricing/ | 27 Oct 2026 |
| Gorgias pricing | gorgias.com/pricing | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare