Help desk · Head to head
Gorgias vs Salesforce Service Cloud: which is better?
Short answer
Gorgias costs less in the first year ($120 vs $1,500 for 5 users). Pick Gorgias for Shopify and ecommerce support teams; pick Salesforce Service Cloud for enterprise service teams on Salesforce.
| Fact | Gorgias | Salesforce Service Cloud | Edge |
|---|---|---|---|
| Best for | Shopify and ecommerce support teams | Enterprise service teams on Salesforce | — |
| Free plan | No | No | Tie |
| Entry plan | Starter: $10 / mo | Starter Suite: $25 / seat / mo | — |
| Mid plan | Basic: $50 / mo | Pro Suite: $100 / seat / mo | — |
| Top plan | Advanced: $750 / mo | Max: $550 / seat / mo | — |
| 1st year, 5 users | $120 | $1,500 | Gorgias |
| Platforms | Web | Web | Tie |
Edge = the better published number or limit; we do not test the tools hands-on.
Which has the better free plan, Gorgias or Salesforce Service Cloud?
Neither stands out: Gorgias: No; Salesforce Service Cloud: No.
Should you pick Gorgias or Salesforce Service Cloud?
Pick Gorgias if
- you want Shopify and ecommerce support teams
- you can pay $10 / mo from day one
Pick Salesforce Service Cloud if
- you want enterprise service teams on Salesforce
- you can pay $25 / seat / mo from day one
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Gorgias pricing | gorgias.com/pricing | 27 Oct 2026 |
| Salesforce Service Cloud pricing | salesforce.com/service/pricing/ | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare