Help desk · Head to head
Gorgias vs Intercom: which is better?
Short answer
Gorgias costs less in the first year ($120 vs $1,740 for 5 users). Pick Gorgias for Shopify and ecommerce support teams; pick Intercom for AI-first support with chat messenger.
| Fact | Gorgias | Intercom | Edge |
|---|---|---|---|
| Best for | Shopify and ecommerce support teams | AI-first support with chat messenger | — |
| Free plan | No | No, 14-day trial | Tie |
| Entry plan | Starter: $10 / mo | Essential: $29 / seat / mo | — |
| Mid plan | Basic: $50 / mo | Advanced: $85 / seat / mo | — |
| Top plan | Advanced: $750 / mo | Expert: $132 / seat / mo | — |
| 1st year, 5 users | $120 | $1,740 | Gorgias |
| Platforms | Web | Web | Tie |
Edge = the better published number or limit; we do not test the tools hands-on.
Which has the better free plan, Gorgias or Intercom?
Neither stands out: Gorgias: No; Intercom: No, 14-day trial.
Should you pick Gorgias or Intercom?
Pick Gorgias if
- you want Shopify and ecommerce support teams
- you can pay $10 / mo from day one
Pick Intercom if
- you want AI-first support with chat messenger
- you can pay $29 / seat / mo from day one
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Gorgias pricing | gorgias.com/pricing | 27 Oct 2026 |
| Intercom pricing | intercom.com/pricing | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare