Help desk · Head to head
Gorgias vs Freshdesk: which is better?
Short answer
Gorgias costs less in the first year ($120 vs $1,140 for 5 users). Pick Gorgias for Shopify and ecommerce support teams; pick Freshdesk for cost-conscious teams wanting AI help desk.
| Fact | Gorgias | Freshdesk | Edge |
|---|---|---|---|
| Best for | Shopify and ecommerce support teams | Cost-conscious teams wanting AI help desk | — |
| Free plan | No | No, 14-day trial | Tie |
| Entry plan | Starter: $10 / mo | Growth: $19 / seat / mo | — |
| Mid plan | Basic: $50 / mo | Pro: $55 / seat / mo | — |
| Top plan | Advanced: $750 / mo | Enterprise: $89 / seat / mo | — |
| 1st year, 5 users | $120 | $1,140 | Gorgias |
| Platforms | Web | Web | Tie |
Edge = the better published number or limit; we do not test the tools hands-on.
Which has the better free plan, Gorgias or Freshdesk?
Neither stands out: Gorgias: No; Freshdesk: No, 14-day trial.
Should you pick Gorgias or Freshdesk?
Pick Gorgias if
- you want Shopify and ecommerce support teams
- you can pay $10 / mo from day one
Pick Freshdesk if
- you want cost-conscious teams wanting AI help desk
- you can pay $19 / seat / mo from day one
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Gorgias pricing | gorgias.com/pricing | 27 Oct 2026 |
| Freshdesk pricing | freshworks.com/freshdesk/pricing/ | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare