CRM · Head to head
Freshsales vs Salesforce Sales Cloud: which is better?
Short answer
Freshsales costs less in the first year ($540 vs $1,500 for 5 users). Pick Freshsales for affordable CRM with built-in phone and chat; pick Salesforce Sales Cloud for large sales teams needing deep customization.
| Fact | Freshsales | Salesforce Sales Cloud | Edge |
|---|---|---|---|
| Best for | Affordable CRM with built-in phone and chat | Large sales teams needing deep customization | — |
| Free plan | No, 21-day trial | Yes, Free Suite | Salesforce Sales Cloud |
| Entry plan | Growth: $9 / seat / mo | Starter Suite: $25 / seat / mo | Freshsales |
| Mid plan | Pro: $39 / seat / mo | Pro Suite: $100 / seat / mo | Freshsales |
| Top plan | Enterprise: $59 / seat / mo | Max: $550 / seat / mo | Freshsales |
| 1st year, 5 users | $540 | $1,500 | Freshsales |
| Platforms | Web | Web | Tie |
Edge = the better published number or limit; we do not test the tools hands-on.
Which is cheaper, Freshsales or Salesforce Sales Cloud?
Freshsales costs less in the first year ($540 vs $1,500 for 5 users).
| 1st year, 5 users | Freshsales | Salesforce Sales Cloud |
|---|---|---|
| Entry | $540 | $1,500 |
| Mid | $2,340 | $6,000 |
| Top | $3,540 | $33,000 |
Which has the better free plan, Freshsales or Salesforce Sales Cloud?
Salesforce Sales Cloud: Yes, Free Suite.
Should you pick Freshsales or Salesforce Sales Cloud?
Pick Freshsales if
- you want affordable CRM with built-in phone and chat
- you can pay $9 / seat / mo from day one
Pick Salesforce Sales Cloud if
- you want large sales teams needing deep customization
- the free plan is enough (Free Suite)
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Freshsales pricing | freshworks.com/crm/pricing/ | 27 Oct 2026 |
| Salesforce Sales Cloud pricing | salesforce.com/sales/pricing/ | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare