CRM · Head to head
Freshsales vs Dynamics 365 Sales: which is better?
Short answer
Freshsales costs less in the first year ($540 vs $3,900 for 5 users). Pick Freshsales for affordable CRM with built-in phone and chat; pick Dynamics 365 Sales for Microsoft 365 shops needing CRM.
| Fact | Freshsales | Dynamics 365 Sales | Edge |
|---|---|---|---|
| Best for | Affordable CRM with built-in phone and chat | Microsoft 365 shops needing CRM | — |
| Free plan | No, 21-day trial | No | Tie |
| Entry plan | Growth: $9 / seat / mo | Professional: $65 / seat / mo | Freshsales |
| Mid plan | Pro: $39 / seat / mo | Enterprise: $105 / seat / mo | Freshsales |
| Top plan | Enterprise: $59 / seat / mo | Premium: $150 / seat / mo | Freshsales |
| 1st year, 5 users | $540 | $3,900 | Freshsales |
| Platforms | Web | Web | Tie |
Edge = the better published number or limit; we do not test the tools hands-on.
Which is cheaper, Freshsales or Dynamics 365 Sales?
Freshsales costs less in the first year ($540 vs $3,900 for 5 users).
| 1st year, 5 users | Freshsales | Dynamics 365 Sales |
|---|---|---|
| Entry | $540 | $3,900 |
| Mid | $2,340 | $6,300 |
| Top | $3,540 | $9,000 |
Which has the better free plan, Freshsales or Dynamics 365 Sales?
Neither stands out: Freshsales: No, 21-day trial; Dynamics 365 Sales: No.
Should you pick Freshsales or Dynamics 365 Sales?
Pick Freshsales if
- you want affordable CRM with built-in phone and chat
- you can pay $9 / seat / mo from day one
Pick Dynamics 365 Sales if
- you want Microsoft 365 shops needing CRM
- you can pay $65 / seat / mo from day one
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Freshsales pricing | freshworks.com/crm/pricing/ | 27 Oct 2026 |
| Dynamics 365 Sales pricing | microsoft.com/en-us/dynamics-365/products/sales/pricing | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare