CRM · Head to head
Freshsales vs Close: which is better?
Short answer
They cost the same in the first year ($540). Pick Freshsales for affordable CRM with built-in phone and chat; pick Close for calling and email heavy sales teams.
| Fact | Freshsales | Close | Edge |
|---|---|---|---|
| Best for | Affordable CRM with built-in phone and chat | Calling and email heavy sales teams | — |
| Free plan | No, 21-day trial | No | Tie |
| Entry plan | Growth: $9 / seat / mo | Solo: $9 / seat / mo | Tie |
| Mid plan | Pro: $39 / seat / mo | Essentials: $35 / seat / mo | Close |
| Top plan | Enterprise: $59 / seat / mo | Scale: $139 / seat / mo | Freshsales |
| 1st year, 5 users | $540 | $540 | Tie |
| Platforms | Web | Web | Tie |
Edge = the better published number or limit; we do not test the tools hands-on.
Which is cheaper, Freshsales or Close?
They cost the same in the first year ($540).
| 1st year, 5 users | Freshsales | Close |
|---|---|---|
| Entry | $540 | $540 |
| Mid | $2,340 | $2,100 |
| Top | $3,540 | $8,340 |
Which has the better free plan, Freshsales or Close?
Neither stands out: Freshsales: No, 21-day trial; Close: No.
Should you pick Freshsales or Close?
Pick Freshsales if
- you want affordable CRM with built-in phone and chat
- you can pay $9 / seat / mo from day one
Pick Close if
- you want calling and email heavy sales teams
- you can pay $9 / seat / mo from day one
Sources
| Vendor page | URL | Checked |
|---|---|---|
| Freshsales pricing | freshworks.com/crm/pricing/ | 27 Oct 2026 |
| Close pricing | close.com/pricing | 27 Oct 2026 |
Prices in USD as published by each vendor, billed yearly where offered. How we compare